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JAMB Support Ticket 2024: How to Raise JAMB Ticket for Complaints

By Oluchukwu Ikemefuna

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The Joint Admissions and Matriculation Board (JAMB) is dedicated to ensuring a smooth experience for candidates during the registration process. All the necessary steps can be completed through the JAMB support system.

It’s common to make mistakes, but don’t worry; there’s always a solution. JAMB understands that mistakes can happen when entering information, whether it’s related to your NIN, profile code, or other concerns about the examination. 

Jamb Support System

Issues That Are Likely To Occur

1. Incorrect Bio Details: Sometimes, candidates may enter incorrect information such as their name, date of birth, or gender. It’s important to double-check all the details before submitting the registration form.

2. Invalid Email or Phone Number: Providing an invalid email address or phone number can cause communication issues. Make sure to enter the correct contact information so that you can receive important updates and notifications from JAMB.

3. Technical Glitches: Occasionally, technical glitches or server errors may occur during the registration process. If you encounter any issues like this, it’s best to reach out to the JAMB support system for assistance.

4. Payment Problems: Payment-related issues can also arise, such as unsuccessful transactions or payment confirmation delays. If you face any payment-related challenges, don’t worry! The JAMB support system can help you resolve these problems.

Remember, the JAMB support system is there to assist you with any issues you encounter during the registration process. If you come across any difficulties, don’t hesitate to reach out to them for guidance and support.

Jamb Support Page

Because of these issues, a support system has been put in place where you can raise a ticket to address these issues. The steps to take are highlighted below: 

How To Raise A Jamb Ticket 

To access the JAMB support page and raise a ticket, start by visiting  jamb support. On this page, you’ll find different options tailored to various stakeholders within the JAMB ecosystem. Look for the two buttons, one in green labelled “Create Support Ticket” and another to access existing tickets. Since this is your first complaint, click on “Create Support Ticket.”

Next, you’ll be asked if you have a JAMB registration number. If you do, click “Yes.” If not, click “No.” Select the appropriate option based on your situation. Once you’ve made your selection, you’ll be taken to a form page where you’ll need to provide your JAMB registration number (if applicable), nature of the complaint (such as admission, CAPS, change of institution or course, NIN, etc.), subject, and message. You also have the option to attach a document, such as a screenshot of the problem you encountered.

After filling in all the required fields with the correct information, hit the send button to submit your complaint to JAMB. They will review your ticket and provide assistance accordingly. Remember, JAMB is committed to helping you resolve any issues you may encounter during the registration process.

The Jamb Support System

The JAMB support system is designed to assist candidates during the registration process and address any issues they may encounter. It provides a platform where candidates can raise tickets to get help with various concerns related to their JAMB registration. Whether you need assistance with updating your bio details, emails, phone numbers, or other personal information, the support system is there to lend a helping hand.

By raising a ticket through the JAMB support system, you can communicate your specific issue or question to the JAMB team. They will review your ticket and provide guidance or solutions to resolve the problem. It’s a reliable way to get personalized support and ensure a smooth registration experience.


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Abdullahi Kafayat
Abdullahi Kafayat

Abdullahi Kafayat is an enthusiastic writer interested in the tech world. She's a graduate of Obafemi Awolowo University and has a BSc in Chemistry. You can reach her at Kafayatabdullahi17@gmail.com.

Articles: 185

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