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How to Get Safaricom Faraja Loan

By Oluchukwu Ikemefuna

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In Kenya, Safaricom’s Faraja loan is a financial lifeline for many individuals seeking quick and convenient access to funds.

Whether it’s for emergencies, business ventures, or personal expenses, understanding how to navigate the application process for a Faraja loan is crucial.

In this piece, we’ll be reviewing all you need to know about Safricom Faraja loan and how to get it.

What is Safaricom Faraja Loan?

The Safaricom Faraja loan is a financial product offered by Safaricom, one of the leading telecommunications companies in Kenya. 

It is designed to provide quick and convenient access to funds for Safaricom subscribers who may need financial assistance for various purposes, such as emergencies, business ventures, or personal expenses. 

The Faraja loan operates within the framework of M-Shwari, Safaricom’s mobile banking service, in collaboration with the Commercial Bank of Africa (CBA), now rebranded to NCBA

They make use of  the M-Pesa platform making it easy for eligible subscribers to apply for and receive Faraja loans directly into their M-Pesa accounts. 

The loan amount, repayment terms, and eligibility criteria may vary based on factors such as the subscriber’s creditworthiness and repayment history. 

The Safaricom Faraja loan serves as a valuable financial lifeline for many Kenyans, offering flexibility, accessibility, and convenience when it comes to borrowing money.

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What Makes you Eligible for Safricom Faraja Loan?

The eligibility criteria for obtaining a Safaricom Faraja loan are crucial to ensure that the loan facility is accessible to individuals who can responsibly manage and repay the borrowed funds. They include

  • Active Safaricom Subscriber:

To qualify for a Faraja loan, individuals must be active Safaricom subscribers with a registered Safaricom line under their name. This requirement ensures that only Safaricom customers can access the loan facility, as it is integrated with Safaricom’s mobile services.

  • M-Shwari Account:

Applicants typically need to have a linked M-Shwari account to access Faraja loan facilities. M-Shwari is Safaricom’s mobile banking service operated in partnership with financial institutions like the Commercial Bank of Africa (CBA), now rebranded to NCBA.

Having an M-Shwari account is essential for managing loan applications, disbursements, and repayments seamlessly through the M-Pesa platform.

  • Creditworthiness:

Safaricom evaluates the creditworthiness of applicants based on various factors, including their M-Pesa transaction history.

Factors such as regular airtime and data usage, savings behaviour, and repayment history are considered to assess an individual’s ability to manage borrowed funds responsibly.

Applicants with a positive repayment history and demonstrated financial discipline are more likely to be deemed creditworthy and eligible for higher loan amounts.

  • Identification Documents:

Valid identification documents, such as a National ID or passport, may be required during the application process to verify the applicant’s identity.

These documents help Safaricom ensure compliance with regulatory requirements and prevent fraudulent activities.

  • Age Requirement:

 While not always explicitly stated, applicants are typically required to be of legal age (18 years or older) to qualify for a Faraja loan. This requirement ensures that borrowers are legally capable of entering into financial agreements and assuming repayment obligations.

Safaricom aims to ensure that Faraja loans are accessible to responsible borrowers who can manage the borrowed funds effectively and repay them in a timely manner. These criteria also help safeguard the integrity of the loan facility and mitigate risks associated with lending.

Read also: iPesa Loan App:  How to Download and Apply For Loan

How can I Apply for a Safaricom Faraja Loan?

The application process for a Safaricom Faraja loan begins by accessing the M-Pesa menu on your Safaricom mobile phone. 

Within the menu, navigate to the “Loans and Savings” option, which directs you to the M-Shwari platform. From there, select the “Faraja” option to initiate the loan application process. You’ll then be prompted to specify the desired loan amount, ensuring it aligns with your financial needs and repayment capacity.

Before proceeding further, carefully review the terms and conditions associated with the Faraja loan, including interest rates, repayment schedules, and any applicable fees or charges.

If you agree to the outlined terms, accept the loan offer to proceed with the application. 

You may need to provide additional information or documentation to support your application depending on Safaricom’s policies and individual circumstances.

Once approved, the loan amount will be disbursed directly into your M-Pesa account, typically within a short timeframe. Safaricom will send you a confirmation message via SMS, detailing the transaction information for your records.

It’s essential to use the funds responsibly and in line with your intended purpose, whether addressing emergency expenses, funding business ventures, or covering personal financial obligations.

By following these steps diligently, you can navigate the Safaricom Faraja loan application process with confidence, ensuring access to timely financial support whenever needed.

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Safricom Faraja Loan Repayment Processes

Repaying a Safaricom Faraja loan is designed to be as convenient and straightforward as the application process.

Once you’ve received the loan amount in your M-Pesa account, it’s crucial to understand the repayment obligations to avoid any penalties or complications. 

The repayment process begins after a grace period, typically specified in the loan agreement, during which borrowers are not required to make repayments.

To ensure timely repayment, borrowers need to ensure that their M-Pesa account maintains sufficient funds to cover the loan repayment amount, including any accrued interest and fees. 

Safaricom may automatically deduct the loan repayment amount from the borrower’s M-Pesa account on the due date, simplifying the process and eliminating the need for manual transactions.

It’s also essential to keep track of the repayment schedule and set reminders to avoid missing deadlines. 

Defaulting on loan repayments can have adverse consequences, including damaging your credit profile and reducing your eligibility for future loans. 

However, Safaricom understands that unforeseen circumstances may arise, making it difficult for borrowers to repay their loans on time. In such cases, it’s advisable to contact Safaricom’s customer service to discuss possible alternatives or request an extension.

While early repayment of the Faraja loan is not mandatory, it’s encouraged and may even be financially beneficial. By paying off the loan ahead of schedule, borrowers can save on interest charges and potentially improve their creditworthiness, leading to better borrowing opportunities in the future.

The repayment process for a Safaricom Faraja loan is designed to be flexible, convenient, and borrower-friendly.

By adhering to the repayment schedule and communicating effectively with Safaricom in case of any difficulties, borrowers can successfully fulfil their financial obligations and maintain a positive relationship with the lending institution.

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What is Safaricom Faraja Loan USSD?

The Safaricom Faraja loan USSD service provides customers with a convenient way to access financial assistance directly from their mobile phones. 

Customers can access the service at businesses that offer Faraja by dialing *799# to opt-in or make a payment, or by selecting the Faraja mini-app on the M-PESA Super App

Through this USSD service, customers can inquire about their loan eligibility, apply for a loan, check their loan balance, and make repayments seamlessly. 

The USSD interface simplifies the loan management process, allowing users to navigate through various options easily.

Customers can also receive notifications and updates regarding their loan status and repayment schedule via the USSD service, ensuring transparency and clarity throughout the borrowing journey.

With its accessibility and user-friendly interface, the Safaricom Faraja loan USSD service empowers customers to manage their financial needs efficiently, whether it’s for emergencies, business ventures, or personal expenses.

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The Safricom Faraja Loan Limit 

The Safaricom Faraja loan limit is determined based on several factors, including the borrower’s creditworthiness, transaction history, and repayment behaviour. 

Faraja is a service that will enable more than 32 million customers to buy on credit from businesses on Lipa Na M-PESA.

It offers customers the flexibility to access funds within a specified range and enables them to make purchases of between KSh. 20 and KSh. 100,000 at zero interest fee and complete the payment within 30 days.

However, individual loan limits may vary, with some customers eligible for higher loan amounts based on their financial profiles. 

Safaricom assesses each borrower’s eligibility for a Faraja loan, considering factors such as their M-Pesa transaction history, savings behaviour, and adherence to repayment schedules. 

Customers can also monitor their loan limits and eligibility by accessing the Faraja service through the USSD code *799# or the Faraja mini-app on the M-PESA Super App. 

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Benefits of the Safaricom Faraja loan

  • Quick Access to Funds:

In times of emergencies or urgent financial needs, the Faraja loan provides a lifeline by offering quick access to funds.

Unlike traditional bank loans that may involve lengthy approval processes, Safaricom Faraja loans are disbursed swiftly, ensuring that borrowers can address their pressing financial obligations without delay.

  • Convenient Repayment:

The repayment process for Faraja loans is exceptionally convenient, thanks to Safaricom’s integration with the M-Pesa platform.

Borrowers can repay their loans directly from their M-Pesa accounts, eliminating the need for physical visits to banking halls or manual transactions.

This automated repayment system streamlines the loan servicing process, making it hassle-free for borrowers to fulfil their repayment obligations on time.

  • Flexible Loan Amounts:

Safaricom Faraja loans offer flexible borrowing limits tailored to individual borrowers’ credit profiles and financial needs.bWhether it’s a small amount to cover day-to-day expenses or a larger sum for significant investments, borrowers can access loan amounts that align with their specific requirements.

  •  Improved Credit Profile:

Timely repayment of Faraja loans can significantly enhance borrowers’ creditworthiness and financial standing.

As borrowers demonstrate responsible borrowing behaviour and consistent repayment habits, Safaricom may offer them access to higher loan amounts and better financial opportunities in the future.

  • Transparent Terms and Conditions:

Safaricom prioritises transparency in its loan offerings, ensuring that borrowers have a clear understanding of the terms and conditions associated with Faraja loans. Before accepting a loan offer, borrowers have the opportunity to review all relevant information, including interest rates, repayment periods, and any applicable fees.

  • Accessibility for All Safaricom Subscribers:

The Safaricom Faraja loan is accessible to all Safaricom subscribers, regardless of their location or background.

Whether in urban centres or remote rural areas, borrowers can apply for and access Faraja loans using their Safaricom mobile phones, making financial services more inclusive and accessible to all segments of society.

  • Support for economic empowerment:

By offering Faraja loans through the M-Pesa platform, Safaricom contributes to the broader goal of financial inclusion in Kenya.

The availability of convenient and accessible credit facilities empowers individuals who may have limited access to traditional banking services to participate more fully in the formal financial sector.

  • Customer-Centric Approach:

Safaricom’s commitment to customer satisfaction is evident in its Faraja loan offering, which is designed with the needs and preferences of its subscribers in mind.

Through continuous innovation and customer feedback, Safaricom strives to enhance the Faraja loan product, ensuring that it remains relevant, competitive, and aligned with evolving market dynamics and consumer expectations.

Read also:Titan Trust Bank: USSD Codes, Loans and Financial Services


What is a Safaricom Faraja loan?

A Safaricom Faraja loan is a financial product offered by Safaricom, providing quick and convenient access to funds for Safaricom subscribers in Kenya. 

What is the Safricom Faraja Loan USSD code?

People can use Faraja at certain businesses by either dialing *799# to sign up or pay, or by choosing the Faraja mini-app within the M-PESA Super App.

What is the Safricom Faraja Loan Limit?

It offers customers the flexibility to access funds within a specified range and enables them to make purchases of between KSh. 20 and KSh. 100,000 at zero interest fee and complete the payment within 30 days.

Who is the CEO of Safaricom?

Peter Ndegwa is the CEO 

How do I qualify for a Safaricom Faraja loan?

To qualify for a Faraja loan, you need to be an active Safaricom subscriber with a registered Safaricom line, have a linked M-Shwari account, have a creditworthy record on your M-Pesa transaction history, and provide valid identification documents.

How long does it take to receive a Safaricom Faraja loan after applying?

Once your Faraja loan application is approved, the loan amount is typically disbursed directly into your M-Pesa account, making it available for immediate use. The time it takes to receive the loan may vary, but it’s often processed swiftly for quick access to funds.

What are the repayment terms for a Safaricom Faraja loan?

Repayment terms for Faraja loans include the loan amount, interest rate, and repayment period. Safaricom may automatically deduct the loan repayment amount from your M-Pesa account on the due date, ensuring convenient and hassle-free repayment.


Getting a Safaricom Faraja loan is a straightforward process that provides much-needed financial support to Safaricom subscribers in Kenya.

 By adhering to the eligibility criteria, following the application steps diligently, and ensuring timely loan repayment, borrowers can leverage the Faraja loan facility to address their diverse financial needs effectively. 


  • safaricom.co.k – Safaricom, EDOMx To Offer Faraja Buy Now Pay Later Service for Lipa Na M-PESA Businesses


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Blessing Ukibe
Blessing Ukibe

Medical Student at Nnamdi Azikiwe University|Tech content expert at Silicon Africa Technology|Lover of fun books and fun fun ☺️

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