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How to Remove My BVN from PalmPay Account in Nigeria

By Oluchukwu Ikemefuna

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The way things go in this digital age, securing financial information has never been more important. If you are asking how to remove my BVN from my PalmPay account—well, you are not alone.

The reasons to delete your Bank Verification Number from any number of financial apps are pretty easy: it could be due to a change of service or security concerns, or it could just be a question of streamlining one’s financial management.

Knowing how to remove your BVN from PalmPay might be quite important in functionally keeping not only the integrity of your financial life but also ensuring that your data is managed appropriately. 

Whether you’re asking, “How can I remove my BVN from PalmPay?” you are covered if you simply need comprehensive instructions on how to delete BVN from the PalmPay account.

This article will break down the step-by-step process so that you know what exactly you are doing and how to get it done. So, if you are ready to learn how to remove your BVN from a PalmPay account, just read further for an in-depth guide to make this task hassle-free.

Understanding PalmPay and BVN

How to remove my BVN from PaimPay

Palmpay offers a mobile payment platform that allows users to make transactions and pay bills, buy airtime, and also buy data. In other words, before one can use PalmPay, one has to link one’s bank account to the BVN with one’s PalmPay account.

BVN is a unique identification number given to every bank customer in the country. This was adopted to protect the banking system against fraud and stealing of identity.

BVN is linked to a customer’s biometric data, with his fingerprints, and facial recognition, among other information.

A user will therefore input their BVN number and other details to link it with a PalmPay account. Once the BVN information gets checked, then one gets access to all services provided on the platform for use, including large transactions and other features.

However, there are some situations whereby a user may want to remove his or her BVN from his or her PalmPay account. This may be due to privacy reasons or otherwise.

Thankfully, PalmPay places an easy way through which a BVN linked to an account is removed, covered in the next section.

Read Also – PalmPay USSD Code for Airtime, Transfer, & Mobile Banking

Why Would You Want to Remove Your BVN From PalmPay?

There could be a myriad of reasons one would wish to remove the Bank Verification Number (BVN) from their PalmPay account. These are the reasons: 

1. Closing Your PalmPay Account 

When you want to close your PalmPay account, removing your BVN is an important measure for ensuring that bank verification has been disconnected from the platform. In other words, it ensures that personal and financial information is not connected to the account. 

2. Security and Privacy Concerns

You may want to delete your BVN for security reasons such as: 

  • Protection of personal information from possible data breaches
  • Prevention of unauthorized access to financial information
  • Reduction in the possibility of identity theft or financial fraud

3. Information Change 

Should there be any change in your BVN information, such as: 

  • Change of banks/account number
  • Editing of personal information such as name, address, or phone number
  • Renewal or re-issuance of BVN

Understanding these reasons can help users make informed decisions about managing their BVN and personal financial information on digital platforms like PalmPay.

How to Remove My BVN From PalmPay Account?

To remove your BVN (Bank Verification Number) from your PalmPay account, follow these methods:

Method 1: Through the PalmPay App

  1. First and foremost, open the PalmPay app on your mobile phone. Verify that you have downloaded the most recent version. 
  1. Click the three horizontal lines at the top-left corner to bring out the menu.
  1. Select “Settings” from the menu.
  1. Click on “Account” from the settings menu.
  1. Click on the “BVN” option.
  1. Select “Remove BVN”.
  1. A message to that effect would pop up, requesting you to confirm that you wish to unlink your BVN from PalmPay.
  1. To finish such removal, you will be requested to provide your PalmPay PIN. 

That is it; the BVN is unlinked from PalmPay.

Method 2: Through the PalmPay Website

  1. Open a computer or mobile device and use its browser, visit PalmPay’s website.
  1. Sign into your account with PalmPay through your login details.
  1. On the dashboard, click the “Settings” button.
  1. Head to the settings menu, and click “Account.”
  1.  Click on “BVN.”
  1.  Tap “Remove BVN.”
  1. You will get a warning that your BVN will be deleted on PalmPay.
  1. Put in your PalmPay PIN and make sure you want it removed. 
  1. You would successfully remove your BVN from the PalmPay platform.

Method 3: Through PalmPay Support

  1. Contact PalmPay’s customer service is possible via phone or email. 
  1. Tell them to delete your BVN from your PalmPay account.
  1. Inform them respectively regarding your account details and BVN for verification by the customer support representative.
  1. Confirm the deletion of the BVN from your PalmPay account.
  1. At this point, the support agent will delete your BVN from your PalmPay account.

Using the methods above should be easy to remove your BVN from your PalmPay account.

A;lso Read – How to Borrow Money from PalmPay with USSD Code

What Happens After Removing BVN From PalmPay?

Probably, some of the major things entailed when removing the Bank Verification Number from your PalmPay account would include:

  1. Account Restriction: Your PalmPay account is restricted or reverted to limited functionality. Since BVN was used in verifying people’s identity, its removal will limit transactions or even access to services and features within the account.
  1. Low Transaction Limits: Not having BVN would result in the reduction of the limits of transactions. All the time, you need BVN to access bigger transaction limits or have a wider coverage of financial services.
  1. Security and Verification: It holds good that BVN gives no room for fraud and allows access to your account by its holder. Its withdrawal weakens the security of your account, so it could easily be accessed by someone unauthorized.
  1. KYC Compliance: PalmPay comes with BVN to ensure the KYC compliance requirements for every bank. Without the linking of your BVN, you would not meet this regulatory requirement; such an account could then be further restricted or even outrightly suspended.
  1. Challenges in Loan and Credit Facilities: In many cases, access to loans and credit facilities requires BVN. Deletion may further complicate getting financial products from PalmPay or any other financial services affiliated with them.
  1. Re-adding BVN: In case you want to link it back to your PalmPay account again at any later time, you shall be requested to verify again. This takes a lot of time along with further documentation.

These are what might likely happen if you remove your BVN from PalmPay. Reach out to the customer support of PalmPay should you encounter any problem or be seriously complaining about BVN.

Can You Re-add Your BVN to PalmPay Later?

You can always link it again to your PalmPay account. If you had, earlier, deleted your BVN and want to add it back, then follow the steps below:

  1. Open the PalmPay App: Open the installed PalmPay app on your mobile device.
  1. Go to ‘Profile’: Tap the profile icon or head to the ‘Me’ section.
  1. Select Account & Security: It is usually found in the setting or profile section.
  1. Choose ‘Add BVN’: Click on Add or Verify BVN option
  1. Enter Your BVN: Input your BVN here.
  1. Verify Your BVN: After that, verify it; follow the on-screen command. This may require an OTP sent to your previously registered phone number for confirmation.

Re-adding a BVN will restore the BVN-linked services and features on PalmPay. Kindly note that some of the services may require re-registration or re-verification upon re-adding a BVN.

Read Also – How to Check Nirsal Loan with BVN Online

How Long Does it Take to Remove BVN from PalmPay?

The timing to remove your BVN from PalmPay could be a while. It is dependent on how responsive their customer service wants to be and how complete your uploaded documents are. Mostly, it could go from some days to about a week. These steps are broken down below:

  1. Request to Delete BVN: Place a request to see that your BVN is removed from their data by writing to the Palm Pay customer center via the in-app feedback section, their email address, or helpline.
  1. Supply Information: You would have to forward some documents and information to prove your identity and further give authorization about deleting your account.
  1. Processing Time: After submitting all the documents, PalmPay will process your request. Most times, it involves some internal verification and thereby takes several business days.
  1. Confirmation: This will be confirmed after processing the request, and PalmPay will notify you of the removal.

For an accurate time frame, it is good to reach out to PalmPay customer service.

What to Do if You Encounter Issues Removing Your BVN From PalmPay

In case you can’t successfully unlink your BVN from your PalmPay account, do the following to get this problem solved:

1. Verify Your Account Information

All information supplied must be correct and up-to-date. Inaccurate information may cause problems during verification.

2. Reach Out to PalmPay Customer Support

You can put a case forward to PalmPay customer support. You can contact them via:

  • In-app Chat: Log in to the PalmPay app and chat with a support representative by tapping “Help.”
  • Email: Send an email to support@palmpay.com stating your problem.
  • Phone: You can reach PalmPay’s customer service hotline for assistance on the spot.

3. Provide Necessary Documents

Be prepared to give any other document that PalmPay will require of you. This could include:

  • A valid means of identification, such as a passport, national ID card, or driver’s license;
  • Utility bill or bank statement not older than a month to show proof of address
  • A written request to have the BVN removed

4. Verify Your Request

PalmPay may, however, require you to verify this request through some additional safety checks. Be sure to follow their instructions very well to avoid delays.

5. Check for App Updates

Ensure that your PalmPay app is updated. Sometimes, issues are fixed in new versions of the app.

6. Clear App Cache

Clearing the cache often helps weed out unforeseen problems. You are to go to the phone settings, find the PalmPay app, and clear its cache.

It can be frustrating when you’re trying to remove your BVN from PalmPay but issues arise. The following steps will help you get through it. Be very clear with what you are requesting and properly document everything. 

Also Read – Latest Update on How to check my BVN Phone Number Online

Final Thoughts 

If you need to remove your BVN from the PalmPay account, then following the right steps leads to an easy procedure. Be it for information safety or changing an account, knowing how to remove your BVN from a PalmPay account is very critical.

We hope this guide on how to remove BVN from PalmPay has helped you. If you have any questions or further need any guidance on how you can remove your BVN from PalmPay, kindly comment below. 

Remember to like our page on Facebook: Silicon Africa, Instagram: siliconafricatech, and Twitter handle: @siliconafritech to stay updated on more tech tips and updates.


Can I Remove My BVN From PalmPay?

Yes, you can ask for the removal of your BVN from PalmPay. However, the process may vary and is subject to PalmPay’s policies and applicable financial regulations.

Can I change my mind after removing my BVN from PalmPay?

You can contact support to become re-linked or have it back on the app.

What happens if I don’t use my BVN in PalmPay?

Your BVN serves as an avenue for security and verification most of the time. Limitations to some of the features and transactions may arise if you do not use it.

What if I forget to remove my BVN before closing my account?

If you close your account and intend to remove your BVN from the system, you can reach out to the support of PalmPay for further help in case something goes wrong.

Do I need to give reasons for removing my BVN?

You can give a reason, but not necessarily so.



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Onyinyechi Ikemefuna
Onyinyechi Ikemefuna

Ikemefuna Onyinyechi Patience, a skilled Content Writer hailing from Anambra State Nigeria, holds a Higher National Degree in microbiology from Federal Polytechnic Oko, Anambra. Armed with robust research and SEO expertise, she excels in crafting articles spanning technology, finance, healthcare, education, and lifestyle. Her work stands out for its ability to authentically inspire and engage while inciting action. Beyond her writing prowess, Ikemefuna finds joy in reading, exploring movies, and delving into continuous research, contributing to her growth as a proficient writer.

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