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Change SASSA Bank Details Online 2024

By Oluchukwu Ikemefuna

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Ensuring accurate and up-to-date details with the South African Social Security Agency (SASSA) and your SASSA banking details in the SASSA online portal is not only crucial but also important for the efficient distribution of SASSA payments, and SRD social grants in South Africa.

Picture source: Instagram

In this article, we will delve into the various methods you can apply to updating your SASSA banking details, placing a particular focus on the importance of online updates.

Whether you are exploring options in the bank, considering a physical visit, or contemplating changing your details from the post office to a bank, this guide aims to provide clear and actionable steps for an easy process.

What is SASSA in South Africa?

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The South African Social Security Agency, known as SASSA, is a government agency that plays a pivotal role in the country’s welfare system.

Established to administer SRD social grants to eligible citizens, SASSA ensures that financial assistance reaches those who need it most.

Also, from child support to disability grants, SASSA’s services contribute to the well-being of individuals and families across South Africa.

Furthermore, to maintain the effectiveness of this support system, accurate details are paramount.

How to Change or Update SASSA Banking Details

Many people receive their SASSA grants through their bank accounts.

Therefore, if you want to change your SASSA banking details, you may need to visit the SASSA online portal.

Then, to initiate changes to your SASSA banking details through the SASSA online portal, the first step involves visiting the official SASSA online portal at srd.sassa.gov.za.

Upon accessing the website, navigate to the “How to change my banking details?” option by scrolling down. After selecting this option, a mandatory field for entering your ID number will appear on the screen.

Then, simply input your correct ID number, ensure the number is correct before you submit. Following the submission of your ID number, an SMS containing a secure link will be sent to the phone number linked to your account.

Upon receiving the SMS, open it and diligently follow the provided instructions. The instructions in the SMS will guide you through the process of changing your banking details.

How to Change SASSA Banking Details by Call or Physically

Updating SASSA banking details need not be limited to in-person visits. Apart from the SASSA online portal, SASSA offers the convenience of updating details through a simple phone call. 

Contact the relevant SASSA helpline, provide the necessary information, and follow the instructions given. 

SASSA Physical Office

If you prefer a physical approach, visiting a local SASSA office or service point is an alternative. This method allows for face-to-face assistance and ensures that your details are updated accurately in the SASSA system.

Visit your closest SASSA office or reach out to SASSA through their toll-free number at 0800 60 10 11 to request a SASSA 13 form.

Complete the SASSA 13 form by inserting your personal information along with the updated SASSA banking details. Ensure thorough completion of all required fields and meticulously review the provided details for accuracy.

After filling out the form, insert a certified copy of your ID and include evidence of your new banking details, such as a bank statement or a letter from your bank.

Then, submit the finalized form and accompanying documents either in person or at your nearest SASSA office.

Furthermore, you can also send it via mail to SASSA’s Head Office at the address: Private Bag X55662, Arcadia, 0083.

Once the updated banking details are processed, SASSA will notify you of the change through either SMS or mail.

How to Change SASSA Details from Post Office to Bank:

Apart from physical location and the SASSA online portal, transitioning from the post office to a bank for SASSA services is a common consideration.

To initiate this change, visit your preferred bank and inform them of your decision to shift your SASSA banking details.

Then, follow the bank’s specific process for integrating SASSA services into your account.

It’s essential to bring along your ID, proof of address, and any documentation requested by the bank. This transition ensures that your SRD social grants are seamlessly channeled through your chosen banking institution.

To transition your payment method from the South African Post Office to a bank account, you can follow these steps:

First of all, visit your nearest SASSA office or contact SASSA through their toll-free number at 0800 60 10 11 to request a SASSA 1 form.

Then, complete the SASSA 1 form by inserting your personal details and the new bank account information.

Furthermore, ensure you complete all required fields and thoroughly review the details for accuracy.

After filling out the form, attach a certified copy of your ID and include a recent bank statement displaying your name, account number, and the bank’s name.

Submit the finalized form and supporting documents either in person at your closest SASSA office or send it by mail to SASSA’s Head Office at the following address: Private Bag X55662, Arcadia, 0083.

Following the verification of your bank account, SASSA will notify you of the change through either SMS or mail.

It’s important to note that the transition process may take a few weeks. Planning ahead is advisable to prevent any payment delays.

Additionally, if there are outstanding payments at the post office, ensure you collect them before the switch to your bank account is carried out.

Important Notice

Updating your SASSA banking details to another individual’s bank account will result in the suspension of any aid from SASSA due to security concerns.

SASSA adheres to strict privacy policies, withholding assistance from individuals specifying bank accounts not registered in their name.

It is important to provide your authentic phone number to activate the money transfer option on your account.

Moreover, the phone number associated with your account must be registered in your name; otherwise, you will not be eligible to receive any grants.

These protocols are in place to ensure the security and integrity of the aid distribution process.


In conclusion, maintaining accurate SASSA details is important to the effective functioning of the SRD social grant system in South Africa.

This article has explored various avenues for updating your SASSA banking details, offering flexibility and convenience to individuals seeking to make necessary changes.


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Peremoboere Numa
Peremoboere Numa

Pere is a versatile SEO writer with a Master's degree in English, who is dedicated to creating engaging and impactful content.

She excels in weaving content that not only informs, enlightens and impacts but but also optimize its online presence to rank on major web sites.

Pere brings a unique blend of linguistic proficiency and SEO knowledge, ensuring that each piece she crafts leave a lasting impact.

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