How to Check and Unsubscribe from Safaricom Subscriptions

Safaricom, Kenya’s biggest telecom company, provides many services and subscriptions. These range from daily data bundles to premium content like news alerts, music, and ringtones.

Customers can sign up for different services. But these subscriptions can add up and lead to extra charges, which can annoy you if you don’t use them often.

Maybe you signed up for a service without knowing, or you just want to get rid of ones you don’t need anymore. Checking and canceling your Safaricom subscriptions is pretty easy.

This article covers how to check and unsubscribe from Safaricom subscriptions.

Read: Top 6 Pokémon Go Spoofing Tools for iOS & Android Download 2024

What are Safaricom Subscriptions?

Safaricom subscriptions are offers that you sign up for and you continuously get information or benefits, but you are charged for them. These services can include:

Daily/Weekly/Monthly Data Bundles: Prepaid mobile internet packages.

SMS Alerts and Premium Services: News, sports updates, entertainment alerts, ringtones, or jokes sent via SMS.

Ring Back Tones (Skiza): Tunes or music that plays when someone calls you, instead of the standard ringing tone.

Premium TV/Content Services: Subscriptions to digital media such as Netflix or in-app purchases.

Most of these services have small recurring fees, which can add up quickly if you’ve subscribed to several.

Some do it knowingly, others probably get tricked into subscribing because of deceptive fine print or pushy marketing ploys.

Related: New iPhone 16 Series: Everything You Need to Know

How Can I Check My Safaricom Subscriptions?

You can’t ever unsubscribe from anything until you know what you are subscribed to. Safaricom offers several methods to check your active subscriptions:

Method 1: Using USSD Code

One of the simplest ways to check your Safaricom subscriptions is using a USSD code. Follow these steps:

1. Dial 1005*4# on your Safaricom line.
2. You will receive a menu listing your active subscriptions.
3. Also from that menu, you can choose what subscriptions to cancel.

Method 2: SMS Check

You can also check what subscriptions you currently have through SMS.

1. Send the word STOP to 1555.
2. Safaricom will give you a list of everything you are subscribed to.
3. Then you can see what subscriptions you want to keep and what you want to cancel.

Method 3: MySafaricom App

The other good way for cell phone users to stop subscriptions is to use the MySafaricom App.

1. Download the MySafaricom App (if you haven’t already).
2. Log in using your Safaricom number.
3. Navigate to the My Account or Manage Services section.
4. You’ll find a list of your active subscriptions.

How Do I Unsubscribe from Safaricom Subscriptions?

Once you’ve checked what services you’re subscribed to, unsubscribing is straightforward. Safaricom gives you many ways to unsubscribe from those things you don’t want.

Method 1: USSD Code

It’s so easy to cancel services with one USSD code. After checking your active subscriptions (as explained earlier), follow these steps:

1. Dial 1005*4# to access the list of subscriptions.
2. Choose the subscription you want to unsubscribe from.
3. Confirm your selection.

Alternatively, you can dial *456# for premium services, which will direct you to a list of active premium subscriptions you may be paying for. Follow the prompts to unsubscribe.

Method 2: SMS

To unsubscribe via SMS: To unsubscribe via SMS:

When you get that list by sending STOP to 1555, you simply type back the number of the subscription you wish to cancel.

You will receive a confirmation message once the cancellation is successful.

Method 3: MySafaricom App

1. In the MySafaricom App:
2. Go to the Manage Services or Subscriptions tab.
3. Select the subscription you want to cancel.
4. Tap the Unsubscribe button.

Using the app makes it easy to manage your subscriptions, especially for data-heavy services like premium content or entertainment packages.

Read: Tecno Spark 20 2024: All You Need to Know

Why did I get subscribed to all this stuff I don’t even remember signing up for?

One of the most frustrating experiences for mobile users is realizing they’ve been charged for services they don’t remember subscribing to. This can happen for several reasons:

Unintentional Subscription:

People subscribe to so many services they don’t want by clicking on the wrong pop-up ad or link in a text message. These would probably come in the form of “Notifications” or “Prompts” and would likely result in an instant “Subscription.

Promotional Offers:

Then there are those that sucker you in with the free trial for a few weeks and then automatically charge you for it if you don’t manually unsubscribe.

Third-Party Services:

Sometimes, third-party service providers partner with Safaricom to offer premium content. If you’ve opted into such services, charges will be added to your airtime or postpaid bill.

It’s essential to be cautious when clicking on links, responding to promotional messages, or entering competitions to avoid accidental subscriptions.

What can I do if I’ve unsubscribed but I’m still getting charged?

However, there are times when you actually don’t stop seeing charges to your airtime balance or your postpaid bill even after you have unsubscribed to a particular service. If this happens, here’s what you should do:

Verify Cancellation:

First, check whether the cancellation went through successfully. Check using USSD codes or MySafaricom App to see that the service is deactivated.

Contact Customer Care:

If you’re still being charged after unsubscribing, contact Safaricom Customer Care by dialing 100. Tell them about the problem, and they will look into it and fix any mistakes.

Visit a Safaricom Shop:

If the problem continues, go to a Safaricom Shop near you. Customer service agents will assist in resolving the problem and ensure you’re no longer billed for unwanted services.

Safaricom’s usually pretty good about answering those kinds of problems and you can get them taken care of in a short period of time.

How Can I Prevent Unwanted Subscriptions in the Future?

To avoid unknowingly subscribing to services in the future, consider the following steps:

Disable Premium Services:

Safaricom also lets you block all your premium services on your line. Dial *456# and follow the prompts to block premium content, such as ring-back tones, SMS alerts, and other services.

Avoid clicking on unknown links or replying to text messages that offer promotions, competitions, or free services. These are often designed to trick users into subscribing.

Use the MySafaricom App:

Regularly monitor your subscriptions through the app. This allows you to know exactly what subscriptions you have and easily cancel any that you don’t want.

Check Your Balance:

Keep an eye on your airtime balance and charges. If you notice unexplained deductions, check for new subscriptions that might have been activated without your knowledge.

Read Also: New NIN-SIM Linkage Deadline Extension

What Are Premium Services, and Why Are They Expensive?

Premium services are like extra stuff or privileges you pay to subscribe to. These services can range from daily horoscopes, music downloads, and sports updates, to mobile games.

They call them “premium” because they offer some kind of extra content that isn’t just plain old phone service (calling/texting).

Premium services can be costly for several reasons:

Exclusive Content:

Premium services often provide access to exclusive or rare content that’s not available elsewhere, such as personalized updates, unique ringtones, or digital services.

Subscription Model:

Most premium services operate on a subscription basis, meaning you’re charged daily, weekly, or monthly. These recurring charges can quickly add up.

Third-Party Providers:

There are a lot of premium services that are provided by other companies that are in partnership with Safaricom. The deal is that these providers make up their own pricing tariffs, and they may not be as low as normal Safaricom rates.

And if you never use or appreciate the premium services, then cancel to stop paying.

Frequently Asked Questions

Final Thoughts

Safaricom has all kinds of subscriptions, data bundles, ringback tones, video clips, etc. While these services can enhance your experience, it’s easy to end up with unwanted subscriptions that drain your airtime.

It is very important to know how to check and cancel these subscriptions in order to manage your Safaricom account effectively.

It’s easy to check what you subscribe to with USSD codes, the mysafaricom app, or SMS, and cancel them if you don’t need or want them anymore.

Remember, prevention is key; be mindful of links, messages, and promotions to avoid accidental subscriptions. In the rare case that you do have problems, Safaricom has customer support that will manage your account for you, and make sure you are only paying for what you use.

Have any questions or want to know more? Drop a comment below! Also, make sure to keep up with us on social media for more helpful tips and news. You can find us here:

• Facebook: Silicon Africa
• Instagram: Siliconafricatech
• Twitter: @siliconafritech.

Reference

• msn.com-3 Simple Steps to Cancel Unwanted Safaricom Subscriptions from Your Phone
• uwaziimobile.com – How to Unsubscribe from an Unknown Subscription on Safaricom
• tuko.co.ke – How to unsubscribe from Safaricom subscriptions
• techmoran.com– How to check and cancel unwanted Safaricom Subscriptions

Recommendations

• Smart Cash USSD Code for Airtime, Transfer, & Mobile Banking
• How to Borrow Money from FairMoney Bank in Nigeria: A Step-by-Step Guide
• How to Borrow Money from Wema Bank in Nigeria: A Step-by-Step Guide
• How to Borrow Money from PalmPay Without BVN in Nigeria | A Step-by-Step Guide
• How to Borrow Money from Glo App in Nigeria | A Step-by-Step Guide