Egyptian AI Startup Tactful Raises $1 Million in Pre-Series A to Revolutionize Service Delivery

Egyptian AI startup Tactful raises $1 million in pre-Series A funding to change how businesses handle customer service. The company, called Tactful AI, got this money from investors to grow its smart software that helps companies talk to customers better. This funding round was led by two main groups: Foras AI and M Empire. Other investors include deep-tech angels and the startup’s own founders, Mohamed Elmasry and Mohamed Hassan.

Tactful AI started in 2016. It does more than simple chatbots. Its special AI software acts like a smart agent. This agent takes customer requests from the beginning to the end, as long as it stays within certain rules. Businesses love this because it fixes problems fast and well. No more waiting for humans to step in every time.

The new money will help in big ways. First, Tactful will make its services stronger in Egypt. Then, it will grow into new places like Europe, the Middle East, and Africa, which they call the EMEA region. They will also spend more on research and development, or R&D. This means improving the AI to handle more work, connect with other systems better, and become even smarter.

Egyptian AI Startup Tactful Raises $1 Million in Pre-Series A

The company says its users grew over 100 times in just the last year. That’s huge! It works with big companies in shopping, money services like fintech, delivery like logistics, and everyday consumer help. Some top clients are Elaraby Group, Raneen, Lucky App, valU, and Bosta. These businesses trust Tactful to make their customer service smooth.

Why does this matter? Today, customers want quick answers. They want talks that feel personal, not like talking to a robot. Businesses must do this without making their work harder. Tactful AI fixes that. It looks at customer data and turns it into useful tips. Teams get smarter, and the AI handles full requests on its own. This cuts wait times and lets human workers focus on tough jobs.

With the $1 million, Tactful plans smart steps. It will lead the market in Egypt first. Then, enter Europe, the Middle East, and Africa. R&D gets a big push too. The company already spent $5 million on it and wants to double that in three years. They are also getting ready for a bigger raise, a Series A round, next year.

Investors see why Tactful is special. It grows fast, big companies use it, and it makes AI work in real life. Mohamed Aboulnaga from Foras AI said, “Tactful AI shows how advanced AI can be applied practically to improve real customer experience.” Maged Ghoniema from M Empire added that the startup’s focus on speed, change, and smart work makes it a top player for new customer service tools in the region.

This funding comes at a good time for African tech. Egypt has many startups using AI to solve daily problems. Tactful stands out by helping sectors like retail and fintech, which are key in growing markets. Its agentic AI – that’s AI that acts on its own within limits – sets it apart from basic tools.

As Tactful grows, it will help more businesses give faster, better service. Customers win with quicker fixes. Companies save time and money. The startup’s plans for Europe and beyond show African AI can compete worldwide. Watch for Tactful’s next moves, like that Series A and new features from R&D.

This $1 million is fuel for Tactful AI to lead smarter customer service. From Egypt to EMEA, it’s ready to make a big impact.

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