Physical Address
60 Ekwema Cres, Layout 460281, Imo
RightCom Unveils the Inaugural Customer Experience Summit
RightCom unveils the Inaugural Customer Experience Summit to help African businesses improve how they serve their customers. This new event, called the RightCom Customer Experience Summit 2025, will take place on October 29, 2025, in Nairobi, Kenya. It’s happening right after Global Customer Service Week, a time when people around the world focus on providing better customer care.
At this summit, RightCom’s goal is clear: to show why good customer service matters more than ever in Africa. These days, customers expect fast, smooth, and personal experiences just like anywhere else in the world. But many companies in Africa find it hard to keep up. In fact, 73 percent say they struggle to meet these new demands as everything moves more online and on mobile phones. With mobile phones being the main way people access services in many African countries, banks, phone companies, insurance firms, and stores are all trying to figure out how to serve their customers better. RightCom believes the key to winning customers now is through excellent customer experience.
Read Next: PayPal Plans to Invest $100 Million in African and Middle Eastern Startups
Adetoye Aguessy, the CEO of RightCom, explains why this summit is so important. He says that African businesses are at a big moment. “Winning customers today is not just about price or location anymore,” he says. “It’s about every time a customer uses your app, calls your service center, or buys something from you. This summit isn’t just about talking; it’s about giving leaders the tools and ideas to make customer experience their strongest advantage.” This means the event will focus on real ways businesses can improve how they connect with their customers in today’s digital world.
RightCom’s Inaugural Customer Experience Summit will bring together more than 100 top leaders, including business bosses, regulators, tech experts, and innovators. People from banking, fintech, mobile networks, insurance, and retail will all attend. The theme for the day is “Transforming Customer Experience Across Africa.” This makes it clear that the summit wants to change how African companies think about and deliver service to their customers.
Adetoye also pointed out that the timing is just right because the event follows Global Customer Service Week. That week is already about reminding companies how important customers are. RightCom has spent 12 years helping organizations in 30 countries improve their customer connections. Now, with this summit, they want to share those lessons with even more people and help build a stronger community focused on customer experience in Africa.
RightCom’s Inaugural Customer Experience Summit will be a place where businesses learn about new ways to improve service. They will discover technologies and strategies that can make customers happier and more loyal. As mobile phones and online services grow across Africa, knowing how to handle each customer’s experience well is more important than ever. This summit is a big step toward helping African businesses catch up to global standards of customer service.
In conclusion, RightCom unveils the Inaugural Customer Experience Summit to bring African business leaders together and help them improve customer service. The RightCom Customer Experience Summit 2025 will focus on sharing ideas and tools to build better customer experiences. As Africa’s markets grow quickly, providing great service is becoming the most important way for companies to stand out. RightCom’s new summit is a timely event that shows investing in customer experience is the key to winning in today’s digital world.
Was this information useful? Drop a nice comment below. You can also check out other useful contents by following us on X/Twitter @siliconafritech, Instagram @Siliconafricatech, or Facebook @SiliconAfrica.
