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Going on a foreign trip from Kenya? Consider KLM. KLM Royal Dutch Airlines is the flag carrier of the Netherlands and one of the world’s oldest airlines. KLM Review shows that it operates a global network of routes (serving over 160 destinations) and is part of the SkyTeam alliance. It’s one of the international airline carriers that takes off from Kenya.
For travelers, KLM offers a range of services from economy to business class, along with an integrated loyalty program (Flying Blue) that also covers partners like Kenya Airways.
This writing will center on KLM review, covering key questions about KLM: its reputation, suitability for international or long-haul travel, KLM booking and check-in online, and flight options from Kenya.
KLM is generally regarded as a reliable international carrier. It has won awards for customer satisfaction — for instance, it received the APEX “Best Airline for Passengers” award in 2025. Flight reviews note its extensive network (over 165 destinations) and modern fleet (including Boeing 787 Dreamliners and 777s).
Onboard, passengers get a decent experience: in-flight meals are provided even in economy class, with options for special diets, and entertainment systems offer a variety of movies and TV shows.
One travel review highlighted that KLM serves “decent food on even short flights” and offers Wi-Fi on the majority of intercontinental flights (free messaging and paid streaming packages).
Delays may happen sometimes since KLM is a large airline. Its average on-time performance will be maintained at around 73-83% which is typical for a carrier of its size and network. Customer service generally receives mixed feedback — cabin crew are known to be friendly, but response times during disruptions can vary.
Overall, KLM’s strengths are its broad route map, integration with partners (Kenya Airways as a Flying Blue member), and comfortable aircraft.
KLM is offering long-haul business travel comfort with Premium Comfort, which is spacious in legroom with added features. It probably costs a little more than a LCC, but KLM has a wider reach around the world with better service.
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Yes, indeed, KLM has proven to be a nice option for international travel. Having membership in SkyTeam means you can earn and redeem miles across many airlines (including Kenya Airways and Air France). KLM also flies direct from Nairobi to Amsterdam, and worldwide.
KLM’s network and schedules are “favourable,” with many routes departing at convenient times. The airline’s award-winning service also suggests that it prioritizes the passenger experience.
For example, passengers flying internationally often praise KLM’s Premium Economy (Comfort) option on long-haul routes: these seats have more legroom and come with an upgraded meal service.
Economy passengers still receive complimentary meals and baggage, which for some international carriers might be extra.
KLM Punctuality is often above average for an intercontinental airline service, which is another reason for its reliability, not to mention its new fleet of aircraft, including Boeing 777/787, that are well-maintained. So, if you are going out to fly across Europe, maybe Asia, or the Americas, then KLM is definitely a passenger-friendly and reliable option.
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KLM operates many long-haul flights (particularly transatlantic and to Asia/Africa), and the company does so in a wide-body aircraft. Moreover, KLM provides long-haul services that include full-meal service, personal entertainment screen featuring movies/music, and on many planes onboard Wi-Fi.
KLM’s long-haul fleet is comfortably competitive; for instance, the latest Premium Comfort cabin on the 787 and 777 aircraft adds additional seat width and legroom.
Economy class seats on KLM long-haul are similar to other full-service carriers, and a mid-flight meal is always provided (vegetarian, diabetic, etc., on request).
Travelers with connectivity needs will appreciate that KLM offers inflight Wi-Fi on most intercontinental flights, with even a free messaging plan. (In short, you can at least send messages for free, or pay for full internet access.)
Reviews rate KLM’s long-haul comfort as good, especially since many aircraft are fitted with modern features.
One caveat: if you are looking for ultra-luxury (like Airbus A380 first class), KLM is considered more in the mid-tier; but perform very well for business class service.
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Booking for KLM flights can be done easily online or through travel agencies. KLM websites and apps are very user-friendly for selecting your seat, meals, and any extra baggage during booking time.
According to KLM’s own site, it even offers perks like “no charge” for correcting typos in passenger names (a helpful feature). After booking, KLM’s system keeps you informed: it will notify you promptly of schedule changes, delays, or gate updates.
Travelers are allowed to combine multi-leg journeys on KLM (e.g., NBO–AMS–destination) or even book codeshare flights through partner airlines in the SkyTeam. KLM usually has competitive fares when flying from Kenya, especially on round-trip flights into or connecting to and from Amsterdam-Nairobi.
Flights can be booked directly through klm.com or the Flying Blue portal. Signing up for Flying Blue number to earn miles on every flight is beneficial since Kenya Airways is part of the same program.
KLM is transparent in its booking experience; however, consider costs for add-ons (like checked bags on cheaper fares). Visiting the official site before traveling is wise to capture any special deals or updates.
KLM gives flexible online check-in options to save time at the airport. You can check-in online through the KLM website or a mobile app.
According to airline sources, “KLM’s Internet Check-in allows you to check-in 1–30 hours before your flight departs”. (For flights to/from the US, the window is 24 to 1 hours pre-flight.) For flights to or from Kenya, KLM states that check-in must be done 1.5 to 30 hours before departure.
KLM Check in online lets you choose seats and obtain your boarding pass electronically. If you are traveling light, KLM sends a QR code boarding pass through email or the app, which can be scanned at security and boarding. If you have luggage that needs to be checked in, go directly to the bag drop.
For mobile use, KLM offers a smartphone app. It supports “mobile check-in,” meaning you can check in anywhere with internet and download the boarding pass to your phone. This can expedite the process; you can even skip the printing process and receive an electronic boarding pass on your device.
Just remember to have the boarding code or pass accessible on your device when passing through airport controls.
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Yes – KLM has a daily direct flight between Nairobi (NBO)-Amsterdam (AMS). This means that Kenyan travelers can fly KLM from Jomo Kenyatta International Airport, Nairobi, to Amsterdam, and connect onwards to Europe or the Americas. The aircraft on this route are mostly Boeing 777-300s with Premium Comfort designations and other classes of product.
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the Netherlands
South Africa, Tanzania, Ghana, Kenya and many other countries.
KLM Royal Dutch Airlines remains a strong option for Kenyan travelers. It offers a robust global network (160+ destinations) and good service standards, as shown by industry awards and customer feedback.
For international and long-haul trips, KLM’s modern fleet, onboard amenities (meals, entertainment, Wi-Fi), and convenient check-in make this legacy carrier very competitive with its counterparts.
Whether for business or leisure, KLM’s combination of network reach and passenger-friendly policies (like free name changes) means it is often considered a good airline choice.
Of course, always compare prices and schedules; with that, passengers will discover, however, that KLM is indeed a reliable and convenient carrier for overseas journeys.