Zain Jordan and Ericsson Embarks on a Business Support Systems (BSS) Transformation Project to Enhance Digital Services

Zain Jordan and Ericsson have started an exciting new project to improve the way they offer digital services to people in Jordan. This project is called a Business Support Systems (BSS) transformation, and it will help make things faster, easier, and better for customers using Zain’s services.

For many years, Zain Jordan and Ericsson have worked together. Now, they are taking their partnership to the next level by updating Zain’s current system to a newer, cloud-based version. This means Zain’s services will run on the internet instead of old, slower systems. Because of this, Zain can offer more flexible and personalized services, especially for people who use prepaid plans.

With this BSS transformation project, Zain Jordan will be able to bring new services to customers more quickly and at a lower cost. It will also help the company work more smoothly and get ready to make the most of 5G technology, which is the next big step in mobile internet. This shows how serious Zain Jordan is about leading the telecom market in Jordan and helping the country move forward in digital technology.

Zain Jordan and Ericsson embarks on a BSS transformation project

Wesam Abu Hashhash, who is in charge of technology and digital innovation at Zain Jordan, said this project shows their promise to give customers better and more creative services. By using Ericsson’s new tools, Zain will make prepaid services easier and more enjoyable for customers. This change will help Zain keep up with what customers want and stay a top telecom company in Jordan. It also supports the country’s bigger plans to grow its digital economy.

Kevin Murphy from Ericsson, who leads their work in the Middle East and Africa, said this cloud-based transformation will help Zain Jordan improve how fast they bring new services to market and make customer service better. It will also help Zain run things more efficiently and find new ways to grow in the digital world. As Zain keeps improving its services, this project will open the door to more innovations that make life better for people across Jordan.

This partnership fits well with Jordan’s goal to become a strong player in the digital economy and telecom industry in the region. The BSS transformation project is an important step to make sure Jordan stays connected and ready for the future.

The Zain Jordan and Ericsson BSS transformation project will update the way telecom services work, making them faster, smarter, and more customer-friendly. It’s a big move toward better internet, better phone services, and a stronger digital future for everyone in Jordan.

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