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M-Pesa Awarded Global Mobile Money Re-Certification
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Safaricom has announced its mobile money service, M-PESA, has been re-certified by the GSM Association (GSMA).
This is a recognition that underscores the company’s commitment to providing secure, transparent, and reliable financial services.
Safaricom M-Pesa Re-Certified
The GSMA Mobile Money Certification is a global standard aimed at ensuring the safety and robustness of mobile money services.
It ensures certified providers adhere to principles that protect customer funds, safeguard personal data, ensure system security, maintain transparency on fees, and effectively manage customer service issues, including complaints.
The mobile money certification underscores the provision of worry-free M-PESA and emphasises the importance of combating financial crimes, such as money laundering and fraud.
Nicholas Mulila, Director of Risk Management, Safaricom, said, “The awarding of the GSMA Mobile Money Certification to M-PESA is a strong testament to the heavy investment we have made in people resources and financial investments, which have been critical to building such a robust service.”
“This certification further reassures our customers of M-PESA’s reputation as a trusted, stable and reliable solution,”
Benefits of Safaricom M-Pesa Re-certification
It ensures that certified providers adhere to principles that protect customer funds, safeguard personal data, ensure system security, maintain transparency on fees, and effectively manage customer service issues, including complaints.
Safaricom further said the re-certification not only boosts consumer trust, but also facilitates stronger commercial partnerships and sets a benchmark for the mobile money industry.
Also Read: PrivPay Shutdown after Safaricom Cut its Access to M-PESA APIs
It highlighted that mobile money services are significantly contributing to financial inclusion and improving lives worldwide with over 690 million registered accounts globally.
Safaricom CEO Peter Ndegwa expressed his pride in M-PESA for its contribution to driving the financial inclusion agenda in Kenya.
He said, “Certification is a sign that our business practices are among the best in the industry, that we are providing a secure, transparent and reliable mobile money service.”
“We are a trustworthy and responsible mobile financial service provider, and therefore an attractive candidate for collaboration with innovators and the business community.”
M-PESA becomes one of the first mobile money services to achieve this level of certification, cementing its position as a global leader in mobile money transfer and payments.
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