How Trustworthy is Temu?

When you hear the tagline “Shop like a billionaire!” you know the platform—Temu! This tagline draws a parallel between the higher purchasing power of a billionaire and the experience Temu offers its users.

Just like a billionaire has a higher purchasing power and can literally afford most of what they need, Temu extends this same sense of freedom to its users through the relatively cheaper price of the products it offers on its platform.

This gives users a feel of billionaires’ experience—who can purchase whatever they so desire. However, several questions remain on the minds of users: How trustworthy is Temu’s app and its other platforms? What is the quality of products offered on Temu? Can I get a refund if I’m not satisfied with my package after a delivery from Temu?

These and more are questions users ask often, and in this piece, we will address users’ concerns about the platform.

What About Temu?
Is the Temu App Legit?
How Trustworthy Is the Temu App, Reviews?
- Are the Negative Reviews Enough to Make Temu a Scam App?
- Balancing Negative and Positive Reviews: How Is Temu Perceived?
Frequently Asked Questions
Conclusion
Recommendations
References

What About Temu?

Before we go into the details of how trustworthy Temu is, let’s establish a few facts about Temu. It is a subsidiary of PDD Holdings, an established multinational commerce group that owns and operates a portfolio of businesses.

Temu is an e-commerce platform. The ‘E’ in e-commerce stands for electronic. So then, e-commerce is the electronic buying and selling of goods and services online, usually via the internet.

Is the Temu App Legit?

The Temu app is legit, and the same goes for its website. As I previously stated above, PDD Holdings, a legitimate and established multinational commerce group, owns it.

However, Temu has failed to gain accreditation from the Better Business Bureau (BBB), a private organization that provides the public with information on businesses and charities.

In the next section, we will address the theme of this discussion: How trustworthy is Temu?

Also read: How to Pay on Temu? | Step-by-Step Guide

How Trustworthy Is the Temu App, Reviews?

Temu has received both positive and negative reviews. There have been several anecdotal accounts of complaints about the Temu app from different consumers. According to CBS News, here are some of the complaints:

“This company has scammed me and ripped me off,” one reviewer wrote on the Better Business Bureau site. “I had placed two orders with Temu on 05/25/2023 but the supposed order was shipped in one badly damaged and torn box. Upon receiving this order their were numerous items missing from the order.”

The complaint goes on to say Temu allegedly denied the shopper a refund and customer service was unresponsive. “I am so tired of dealing with this company,” the customer wrote. “This company is nothing but professional liars and scam artists!!!!”

“I believe they are scammers,” another person wrote, claiming they never received the $50 worth of products they ordered from Temu. “I believe that they are preying on innocent people for profits they need to be a class action civil suit against them for false advertising and stealing money online. if anyone is interested please let me know thank you.”

Another person claimed Temu advertised sales online, but once the app was downloaded, that pair of shoes promised to be $2.49 became $22.49. And once added to the cart, she said the price was increased to $29. Some shoppers said the wrong size clothing was delivered. Many said items they ordered were never delivered and complained about the lack of refunds after returns and unresponsive customer service.

Temu claims on its website it offers a “Temu Purchase Protection Program,” which provides “refunds for items that do not arrive, arrive damaged, or are not as described.” The refund amount, however, may not match the full price of the items since sales taxes, shipping, used coupons and credit are taken into account.” The site does not allow exchanges, but says customers can return orders.

Also read: Temu Ads in Nigeria | How to Start or End Temu Ads

Are the Negative Reviews Enough to Make Temu a Scam App?

Interestingly, while there have been negative reviews about Temu, there have been positive ones, too. Here are some positive customer reviews:

A user review on Review.io

I have to say everything i purchased from temu has always been of a decent quality given the insane low price for their merchandise. I’m not sure about the negative reviews but my experience with temu has always been a good experience. I do agree with one comment about navigating to get the additional discount. Since their price is reasonable already without the discount, I don’t frustrate myself trying to apply the additional discount. I’ve shopped for Birthdays, Christmas, encouragement items. And everyone was please with the items I’ve purchased for them

Some user reviews on Trustpilot.com:

“This company is fast and efficient, and if an order is poor quality or unsatisfactory they give instant credit. If products have bad reviews, I have noticed that they are no longer on offer. Temu does not bother me with endless advertising emails. Delivery is unbelievably fast. I cannot fault the operations of Temu. If products are not of good standard, they don’t continue to offer them. This is my experience after buying about a dozen items, and it is all good regarding their service. They supply easy access to my purchasing history with one click. Returns and credits are hassle free. Temu is my first choice when I am looking for an item. Thankyou Temu you are awesome!”

Another user said: “The app offers a great overall experience: fast delivery, top-quality products, and especially low prices. The best part? There are regular coupons and promotions! Right now, the code “tas97834” is a real highlight—just enter it in the search bar to save even more!

I was reluctant to order from them after reading so many bad reviews.
However, their products and prices caught my eye, and I couldn’t resist ordering.
I was pleasantly surprised about the quality of the products and the very quick shipping.
Some of the items didn’t fit, and they refunded me before they even received my returns.
Since then I have ordered from them on more occasions and I am 100% satisfied.

Also read: How Do I Create a Temu Seller Account?

Balancing Negative and Positive Reviews: How Is Temu Perceived?

There have also been several positive TikTok reviews (and negative alike) of Temu. This means while some are unsatisfied about the outcome of their patronage, some are very satisfied.

This is a common phenomenon, as it can be seen in everyday transactions, too. Buyers purchase different products, and there is a possibility that a user might be satisfied with the product they purchase while another might not.

But any decent business should never have a negative review that is above, at the same level with, or close to the positive reviews they get.

So, how is Temu faring in this regard? While there have been several negative reviews of Temu, with some users calling it a scam, there have been significant positive reviews of the e-commerce platform. Moreover, the Better Business Bureau has not tagged Temu as a scam or unsafe platform.

However, as of the time of crafting this piece, the Better Business Bureau (BBB) has not accredited Temu, and it only has a 2.5 rating out of 5 from the platform.

Here is an excerpt from CBS News regarding what BBB, according to CBS News, said about its grading of Temu:

The Better Business Bureau, which analyzes companies based on reviews and complaints and also offers a place for people to share feedback on businesses, says it gave Temu a C-minus rating in part because 581 complaints have been submitted against business since it opened last July.

Also read: Temu vs Wish | Similarities and Differences

Frequently Asked Questions

Who owns Temu

Temu is a subsidiary of PDD Holdings, an established multinational commerce group that owns and operates a portfolio of businesses.

Is the Temu App Legit?

The Temu app is legit, and the same goes for its website

Is Temu accredited by the Better Business Bureau (BBB)?

No. As of the time of crafting this piece, Temu has not been accredited by the Better Business Bureau (BBB), and it only has a 2.5 rating out of 5 from the platform.

Conclusion

The Temu app stands out for its cheaper and affordable prices. Regarding the question, “How trustworthy is the Temu app?” Temu is a legitimate app and has connections with a multinational company, PDD Holdings.

However, when it comes to customer satisfaction, opinions differ. While there have been positive reviews, there have also been negative reviews.

However, this writer advises against having high expectations for products that are unusually cheap. Have you purchased any products from Temu before? What was your experience like? Please share in the comments section.

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