PiggyVest Launches ‘Wellness Check’ to Check Up on Inactive Users 

PiggyVest, one of Nigeria’s leading digital savings and investment platforms, has launched a new feature called ‘Wellness Check’ to check up on inactive users. This move is part of PiggyVest’s ongoing efforts to ensure the safety and accessibility of users’ funds, especially in cases where users become unreachable or pass away.

PiggyVest launches ‘Wellness Check’ for inactive users to address a growing concern: what happens to people’s money if something happens to them and they can no longer access their accounts? The new feature is designed to monitor accounts for long periods of inactivity. If a user does not log in, fund, or withdraw from their account for at least 18 months, PiggyVest will send an email to check in with the user. If there is still no response or activity after four weeks, the company will then reach out to the user’s Next of Kin (NOK).

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The PiggyVest ‘Wellness Check’ for inactive users is a direct response to questions from customers about what happens to their money if they are no longer around. In a recent email to customers, PiggyVest explained that this initiative is part of its renewed commitment to protecting users and their funds. The company also encouraged all users to make sure their Next of Kin details are up to date so that, in the event of an emergency or death, the right person can be contacted and given access to the funds.

PiggyVest has launched the Wellness Check feature as an extension of its Next-of-Kin function. The Next of Kin is the person a user chooses to manage their funds if they pass away. This could be a family member or a trusted friend. If a user dies, their funds can be accessed by the Next of Kin, but only after submitting the required legal documents, such as a death certificate and a letter of administration from a court, or a grant of probate if there is a will.

This new feature is especially important because many people do not pay enough attention to naming or updating their Next of Kin. If no Next of Kin details are provided, PiggyVest will rely on legal documents from the deceased’s estate representatives to decide who can access the account. The company stressed that keeping Next of Kin information updated is crucial to avoid confusion and complications, especially when it comes to financial inheritance.

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PiggyVest’s move comes at a time when digital finance is growing rapidly, especially among young people in Sub-Saharan Africa. With more people saving and investing online, the question of what happens to digital assets after death is becoming more relevant. Many users are not aware of the steps needed for their families to access their funds, or that legal processes are involved.

By launching the PiggyVest ‘Wellness Check’ for inactive users, the company is taking a proactive step to educate and protect its customers. The feature not only helps users keep their accounts secure but also ensures that their loved ones can access their savings if something unexpected happens. PiggyVest’s initiative highlights the importance of planning for the future and making sure that digital assets are not lost or forgotten.

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