Nigerian Immigration Introduces 'Produced' Status Tracker to Passport App Amid Production Delay Complaints

The Nigerian Immigration Service has rolled out a helpful new tool in its passport app to make things easier for people applying for passports. Nigerian Immigration introduces ‘Produced’ status tracker to passport app, a feature that lets applicants know right away when their passport is printed and ready to pick up or deliver. This update comes at a time when many Nigerians have been complaining about long waits and delays in getting their documents.

Before this change, the passport app already had a tracking system that showed steps like ‘Paid’, ‘Application Sent’, ‘Application Received’, ‘Ready for Enrollment’, ‘NIN Verification’, ‘Production Queue’, and ‘Passport Issuance’. Nigerian Immigration introduces ‘Produced’ status tracker now adds a clear sign that says “PRODUCED (PASSPORT PRODUCED, READY FOR COLLECTION)”. This tells users if their passport is done and waiting at the office for pickup, or if it’s printed but still on its way via courier. The goal is to cut down on confusion and help everyone stay in the loop during the whole process.

The Nigerian Immigration Service shared this news on its X page, formerly known as Twitter, on Thursday. They pointed out that hundreds of passports are sitting uncollected in offices, even though they’re ready. Nigerian Immigration introduces status tracker to passport app to fix this by sending direct alerts, so people don’t miss out on their documents. This is part of a bigger push to make passport applications smoother and faster for Nigerians at home or abroad.

It all started back on January 8, 2024, when the service launched Nigeria’s first online portal for international passports. Under the Ministry of Interior, this contactless system lets users book appointments, pay fees, and schedule biometrics from anywhere, without needing to visit an office first. The idea was to speed up collections, double-check details properly, and build a fully digital setup that works for everyone.

Nigerian Immigration introduces 'Produced' status tracker to passport app

Even with these improvements, not everything has gone perfectly. Lately, the contactless passport process has faced some tough questions from the public. People have shared stories of long delays after submitting applications, with passports taking much longer than promised to show up. Nigerian Immigration introduces ‘Produced’ status tracker to passport app right in the middle of these grumbles, hoping to rebuild trust.

One big example hit the spotlight when Fisayo Soyombo, founder of the Foundation for Investigative Journalism, posted about his troubles on X on Tuesday. He applied to renew his passport six months ago and still hadn’t gotten any update. Frustrated, he called out the slow pace. Many replies on X suggested his passport might already be ready, just not showing on the app yet. One user wrote, “Hello Fisayo, while the portal may show this, try visiting the centre of capture. You will be amazed to find the passport there.”

Fisayo pushed back, wondering why the “contactless” system wasn’t working as advertised. He said it should handle delivery straight to a courier spot without forcing trips to the office. “Efficacy of NEW system, but said new system requires me to try the OLD system of visiting their office without prior guarantee of the readiness of my passport. Effing efficacy!” he added. His post sparked a wave of similar stories from others facing the same issues.

The Nigerian Immigration Service quickly responded to Fisayo’s complaint. They confirmed his passport was produced and ready for delivery. In their statement, they explained that the usual 2-3 week processing time has worked well for millions of passports so far. But delays happen because of things like incomplete forms, extra security checks, technical problems, or other issues beyond their control. “We wish to clarify that the passport in question has already been produced and is ready for delivery,” they said. They added that such hiccups are normal even in top systems worldwide.

Nigerian Immigration introducing ‘Produced’ status tracker aims to tackle these pain points head-on. By adding this clear status, applicants can check the app anytime and know exactly when to head to the collection center or expect their courier. It should reduce the number of unclaimed passports piling up and cut down on angry posts online. For those using courier services, it will flag if the passport is printed but still in transit, so no one waits in the dark.

This update fits into the government’s ongoing efforts to modernize services. The online portal has already made a big difference, letting people skip long lines and handle everything digitally. With features like NIN verification built in, it ensures applications are legit and secure. Nigerian Immigration introduces status tracker to passport app takes it further, promising real-time info that matches the contactless promise.

Still, the recent backlash shows there’s work to do. Users like Fisayo highlight how glitches or slow updates can make the system feel unreliable. The service admits these challenges but stresses that most cases wrap up quickly. By spreading the word about the new ‘Produced’ feature, they hope more people will check their status regularly and collect promptly.

For anyone applying now, the app’s tracking page is your best friend. Start from payment confirmation all the way to that exciting “PRODUCED” notice. If you’re in the diaspora, this means less stress about travel plans back home. Nigerian Immigration introduces ‘Produced’ status tracker to passport app is a step forward, but staying patient during peaks or checks remains key.

As Nigeria grows its tech scene and more citizens travel for work or leisure, tools like this become vital. They help keep the passport process efficient amid rising demand. With the new feature live, expect fewer surprises and quicker pickups. The service urges everyone to use the app fully and reach out if issues pop up.

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