How to Delete Shabiki Account Online in Kenya

Kenya is known to have a lot of online betting platforms that offer betting services for available customers. One of such platforms is Shabiki; a reputable Kenyan online sports betting and casino platform that offers football bets and over 20 other sports, along with slot and table games.

As a licensed bookmaker, Shabiki requires users to register for an account before betting. However, some users may later wish to close or delete their account (for example, for responsible gaming reasons). That’s why you need to know how to delete a Shabiki account online in Kenya.

In this writing, we will explain what Shabiki is, how to bet and download its app, and – most importantly – how to delete or deactivate your Shabiki account either online or via SMS in Kenya.

1What is Shabiki in Kenya?

2How can I download the Shabiki app in Kenya?

3How to place a Bet on Shabiki in Kenya

4How to Delete Shabiki Account Online in Kenya

5How to delete Shabiki account online in Kenya via SMS

What is Shabiki in Kenya?

Shabiki is an online bookmaker operating in Kenya. It specializes in sports betting, especially football, and also offers bets on about 20 other sports. In addition, Shabiki has a casino section with slots, card games and other casino-style games.

In order to use Shabiki, a customer has to sign up to an account (by providing a Kenyan phone number and a password) and deposit money.

The service is a legal and regulated in Kenya: Shabiki is licensed by Betting Control and Licensing Board (BCLB). This implies that Kenyan punters are free to bet in that site without any fears that the site is not subjected to domestic gambling laws.

Shabiki’s business model is similar to other Kenyan betting firms: players deposit via M-PESA (Safaricom’s mobile money) to the Shabiki paybill (290063) and then place bets.

The platform offers promotions and jackpots to attract users. For example, a common deposit method is M-PESA: one guide explains, “To deposit, paybill 290063, account SHABIKI, and enter deposit amount in M-PESA”.

Once funds are in the account, you can place sports bets. The Shabiki site or app lets you select a sport, choose an event and betting market, enter your stake, and confirm your bet (the site describes: “select discipline and event… specify bet amount and click Place a bet”).

Knowing how Shabiki works (and how to bet) is useful background. But if you later decide to stop using Shabiki – for example, to curb gambling habits – you’ll need to formally close or deactivate your account.

As we explain below, this generally means contacting Shabiki support, since there is no self-service “delete account” link. We also cover Shabiki’s mobile app and how it can be downloaded in Kenya.

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How can I download the Shabiki app in Kenya?

Shabiki provides a mobile app for Android phones (13 MB in size) to make betting easier on the go. The app is not listed in the Google Play Store or the Apple App Store, and Android users will have to obtain it on the official website of Shabiki. Here are the typical steps:

Open your phone’s browser and visit the Shabiki website. On the top menu, tap “App” (usually next to promotions).
You will be redirected to a page with the Shabiki APK. Tap “Download app” to download the Shabiki APK file.
Allow third-party installs: Go to your phone’s Settings → Security (or Apps & notifications) and enable installation from “Unknown sources” (this allows installing downloaded APKs).
Find the Shabiki.apk file that you have downloaded in the Downloads folder and tap its installation.
When you are already installed, you should open the Shabiki application, insert the phone number and password and then you can start placing bets.

These steps let Kenyan Android users quickly install Shabiki. (Unfortunately, iOS users cannot install a Shabiki app, as one reviewer notes: “the Shabiki sportsbook does not have a mobile app for iOS users in Kenya”. iPhone users must instead use Shabiki’s mobile website in Safari or Chrome.)

In simple terms, in order to download Shabiki in Kenya, go to the official Shabiki webpage, download the Android APK with the help of the link in the App/Download section, and install it on your phone.

The installation is simple and necessitates the provision of APK installs. The official app has got the same features just as the site such as betting and live games.

How to place a Bet on Shabiki in Kenya

Betting on Shabiki is only simple after creating an account and depositing money. It is usually done in the following steps (according to the Shabiki FAQ):

Log into your Shabiki account (with either the app or site).
Choose a sport (discipline) after which you will choose an event or a match to bet on. Take a football game that is accessible in the site as an example.
Choose a betting market or line (e.g. match result, over/under, etc.).
Enter your stake (bet amount) in the betslip. The site guides: “specify the bet amount”.
Confirm the bet by clicking the “Place a bet” button.

After you place the bet, the amount is deducted from your Shabiki balance, and the ticket is active. If your prediction is correct, Shabiki will make a credit on your account on the winnings. Note that one has to deposit money through M-PESA to Shabiki wallet before one can bet.

Since Shabiki is legal and regulated, all your winnings (as well as betting transactions) are duly registered according to the Kenyan law. Always bet responsibly and only wager what you can afford.

Also see 15 Popular Online Games That Pay Real Money in Kenya

How to Delete Shabiki Account Online in Kenya

Shabiki does not provide a simple “delete account” button or online form for users. Instead, you must contact Shabiki customer support to close your account. According to Shabiki’s guidelines and support channels, here’s what you generally do:

Email or message Shabiki support: Send a request stating you wish to delete or deactivate your account and remove personal data. Shabiki’s support email is often given as help@shabiki.com. (This address comes from Shabiki’s own support contact.)
Call Shabiki support: You can also call their helpline. Shabiki-Kenya lists a phone number +254 703 163163 for customer care. Explain you want your account closed.
Use the chat on the Shabiki site or app (if available) to request account closure.

In other words, you must notify Shabiki directly. The most reliable advice (from Shabiki affiliate guides) is to “enable self-exclusion by contacting customer support”.

Self-exclusion effectively disables the account; you can request it “permanently” to remove yourself from the platform. Shabiki’s Responsible Gaming section suggests contacting them to disable your account or self-exclude.

Once you’ve contacted support (via email, phone or chat) and indicated clearly that you want the account closed, Shabiki’s team should process your request.

Note that while Shabiki can disable your access and stop all communications, some personal data may remain on file as required by law (common with licensed bookmakers). However, the account will be locked so you cannot log in or bet.

Importantly, there is no automated deletion via SMS. The Shabiki SMS service uses the number 29063 to send promotional texts, but deleting an account by SMS is not supported. For example, sending “STOP” to 29063 will unsubscribe you from marketing messages, but it will not delete your betting account.

Shabiki explicitly notes that “the STOP message is only for promotional messages. Your account will still be active to place bets at any time”. In other words, an SMS like STOP or CANCEL will not close your account – it only stops texts.

How to delete Shabiki account online in Kenya via SMS

Shabiki does not offer a full account-deletion command by SMS. The only SMS related to account termination is the marketing STOP shortcode. Specifically, sending the word “STOP” to 29063 will stop promotional SMS and notifications from Shabiki. For example:

Send “STOP” to 29063: This unsubscribes you from future promotional texts and alerts from Shabiki. You will no longer receive marketing SMS or jackpot alerts.

However, this does not delete your betting account. After texting STOP, your account remains active – you just won’t get ads. The STOP message is only for promotional messages. Your account will still be active to place bets at any time. So STOP is useful only to silence the messages, not to close the account.

Aside from STOP, Shabiki has no alternative SMS code for account deletion. You cannot simply text a keyword to have your account erased. All self-exclusion or account closure requests must still be done by contacting Shabiki (by email or phone).

FAQs

How do I deactivate my sports bet account?

From the My Account section, swipe across and click on settings.
Scroll down and click on Deactivate My Account.
Read over the important details and click continue.
Select a reason for leaving from the box.
Read and confirm that you understand all of the checkboxes.

Can you delete your bet account?

Yes, you can delete your bet account by following the specific deletion process outlined by the betting site

How to withdraw from shabiki via SMS?

Simply send “Withdraw [amount]” or “W#[amount]” to 29063

Is the Shabiki app safe to use?

The sportsbook is reliable for punters since it is very secure

Conclusion

Shabiki is a licensed Kenyan sports betting brand where you can download an Android app and place bets easily. If you choose to leave the platform, you can disable or delete your account only by contacting Shabiki’s customer service.

Always use only official channels (Shabiki’s official site, email, and phone number) when requesting account closure. If you no longer wish to bet, support can guide you through self-exclusion or deletion to ensure your account is deactivated.