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MTN Nigeria Faced 9,218 Fibre Cuts and 211 Site Vandalisms in 2025
MTN Nigeria faced fibre cuts and site vandalisms in 2025, dealing with major headaches that hurt its services. The leading telecoms company disclosed shocking numbers: 9,218 fibre cuts and 211 site vandalisms in 2025. These issues caused big disruptions for customers trying to make calls or use the internet.
Dr. Karl Toriola, MTN Nigeria’s Chief Executive Officer and Managing Director, shared this data in a social media post called ‘MTN Nigeria 2025 Wrapped’ on Wednesday. He made it clear this was not a party about wins. Instead, it was an honest look at what customers went through, network problems, good points, and spots needing fixes.
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“We are not where we want to be yet, but our commitment to putting the customer at the centre of everything we do remains constant,” Toriola said. Like other telecom firms, MTN Nigeria faced fibre cuts and site vandalisms in 2025 that messed up network speed and reliability. From January 1 to December 31, 2025, those 9,218 fibre cuts made it hard for people to get steady voice calls and data.
This matches a fresh report on network outages. In December 2025 alone, Nigerian telecoms had 118 outages. MTN Nigeria topped the list with 64. The NCC Uptime portal showed fibre cuts, power failures, bushfires, and vandalism as key culprits. Even though telecom gear like towers, fibre lines, base stations, and data centres count as Critical National Information Infrastructure (CNII), attacks keep coming. Thieves, vandals, and some communities that won’t cooperate cause most trouble.
Toriola pointed out 211 telecom sites hit by theft and vandalism from January 1 to November 30, 2025. “Some of those gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism,” he said. “Their impact is felt directly by customers and reflected in what they tell us.” The fibre cuts and site vandalisms in 2025 led to huge customer frustration.
Subscribers lodged 1,624,263 complaints in 2025. These came via calls, social media, emails, and walk-in spots. Toriola stressed that MTN fixed every one. “We take responsibility for the signals we receive and for how we respond to the realities that shape the customer experience on our network,” he added. These numbers show how 9,218 fibre cuts and 211 site vandalisms in 2025 shook daily life for millions relying on MTN.
But amid the chaos, MTN Nigeria pulled off a stunning financial comeback in 2025. For the nine months to September 2025, it posted a profit after tax of N750.19 billion. That’s a +245.7% jump from a N514.9 billion loss in the same time last year. This flip proves the company bounced back strong, paving the way for dividend payouts again.
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It also fixed its books with positive retained earnings of N142.7 billion and shareholders’ equity of N293.1 billion. No more red ink from before. The Board greenlit an interim dividend of ₦5.00 per share. This boosts investor trust after years without dividends.
How did they do it? Data use exploded, costs got tight control, and market shifts helped. Even with this, smart moves turned losses into wins. The story highlights grit in Nigeria’s tough telecom world.
Toriola’s wrap-up pushes for better protection of networks. Stronger rules against vandals and community ties could cut future fibre cuts. Customers want reliable service, and MTN knows it. As Nigeria grows digitally, fixing these pains matters big time. MTN Nigeria fibre cuts and site vandalisms in 2025 were a wake-up call, but profits show hope ahead.
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